Please share two or three clear photos of the concern, in daylight if possible, along with your order number. Our product team reviews every claim directly.

Where a claim is covered, we arrange a courier to collect the product from you, and it is returned to you the same way, with shipping on us both sides and nothing for you to arrange or pay.

Please allow about two weeks in the workshop, plus shipping. We will keep you updated as it progresses and again when it ships back to you.