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Knowledge base
Your order
Orders and delivery
13
My order says delivered but I have not received it.
When will my order ship?
How long does delivery take once it has shipped?
How do I track my order?
My tracking has not moved for days.
View all 13
Returns and refunds
7
What is your returns policy?
What cannot be returned?
How do I start a return?
When will I get my refund?
My order arrived damaged.
View all 7
Payment and codes
5
How can I pay?
Do you take cash on delivery?
My payment keeps failing.
I signed up but my code never arrived.
My code will not work at checkout.
Your piece
Engraving
9
Do you engrave?
How do I add engraving to my order?
Will I see the engraving before you do it?
What can I have engraved?
Where does the engraving go?
View all 9
Warranty and quality
6
What does the warranty cover?
What is not covered by the warranty?
How do I make a warranty claim?
Do you repair pieces that are out of warranty?
The colour is not quite what I saw on screen.
View all 6
Leather and care
5
How do I look after it?
It got soaked. What now?
It feels dry and stiff.
How do I clean it?
Do you clean or re-dye pieces?
About Outback
Buying and reaching us
4
Where are your pieces made?
Can I see one in person before I buy?
Do you take corporate or bulk orders?
How do I reach a person?
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