Orders and delivery 10

• When will my order ship?
• How do I track my order?
• My tracking has not moved for days.
• The courier tried to deliver and I missed it.
• The delivery OTP is going to a number I cannot use.

View all 10

Returns and refunds 4

• What cannot be returned?
• When will I get my refund?
• My order arrived damaged.
• The leather has marks that I think are faults.

Payment and codes 3

• My payment keeps failing.
• I signed up but my code never arrived.
• My code will not work at checkout.

Engraving 7

• How do I add engraving to my order?
• Will I see the engraving before you do it?
• What can I have engraved?
• Where does the engraving go?
• Can I return an engraved product?

View all 7

Warranty and quality 5

• What does the warranty cover?
• What is not covered by the warranty?
• Do you repair products that are out of warranty?
• The colour is not quite what I saw on screen.
• There are small marks and creases in the leather.

Leather and care 5

• How do I look after it?
• It got soaked. What now?
• It feels dry and stiff.
• How do I clean it?
• Do you clean or re-dye products?

Buying and reaching us 3

• Where are your products made?
• Can I see one in person before I buy?
• Do you take corporate or bulk orders?