Orders and delivery

Tracking, dispatch, address changes and cancellations.

When will my order ship?
We ship every order within 7 days of the day you place it. That is the same whether your product is a standard one or engraved. We do not dispatch on Sunda...
Fri, 28 Aug, 2026 at 1:07 PM
How do I track my order?
The moment your order leaves us we email you a tracking number and a link. It is also saved in your account. Tracking pages can take a day or so to show th...
Fri, 28 Aug, 2026 at 1:07 PM
My tracking has not moved for days.
Scans go quiet from time to time, usually at a regional hub or in customs, and your parcel is very often moving even when the page is still. If it has not ...
Fri, 28 Aug, 2026 at 1:07 PM
The courier tried to deliver and I missed it.
Most couriers reattempt for two to three days, so your order is almost certainly still close by. Send us your order number along with a day that suits you ...
Fri, 28 Aug, 2026 at 1:07 PM
The delivery OTP is going to a number I cannot use.
Send us your order number along with the number you would like us to use, and we will add it to your order so the courier can reach you. We appreciate you ...
Fri, 28 Aug, 2026 at 1:07 PM
My address is wrong or incomplete. Can I change it?
Yes, as long as your order has not been dispatched. Send us your order number along with the full corrected address and pin code, and we will update it and ...
Fri, 28 Aug, 2026 at 1:07 PM
Can I cancel my order?
Yes, as long as it has not shipped. Send us your order number and we will cancel it and return your money to your original payment method within 7 days. You...
Fri, 28 Aug, 2026 at 1:08 PM
Do you ship internationally? Which store should I order from?
Yes, we ship worldwide. We run two stores so that checkout, currency and delivery all work properly wherever you are. Order from outback.life if you would ...
Fri, 28 Aug, 2026 at 1:08 PM
I need a copy of my invoice.
Your invoice is issued once your order has shipped, and it reaches you by email. If it has not arrived, send us your order number and we will email it to y...
Fri, 28 Aug, 2026 at 1:08 PM
My order says delivered but I have not received it.
Thank you for letting us know, and we are sorry for the concern. Send us your order number and we will look into it right away. We will request the deliver...
Fri, 28 Aug, 2026 at 1:09 PM