Thank you for letting us know, and we are sorry for the concern. Send us your order number and we will look into it right away.

We will request the delivery confirmation from the courier, which shows where the parcel was left, and this usually reaches us within 48 hours. In the meantime, it is worth checking with others at the address and with a neighbour or a security desk, as parcels are often received on someone's behalf.

Please tell us as soon as you notice, as the courier records we need are easiest to obtain in the first few days. Rest assured we will stay with this until it is fully resolved for you.