Orders and delivery 13

• My order says delivered but I have not received it.
• When will my order ship?
• How long does delivery take once it has shipped?
• How do I track my order?
• My tracking has not moved for days.

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Returns and refunds 7

• What is your returns policy?
• What cannot be returned?
• How do I start a return?
• When will I get my refund?
• My order arrived damaged.

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Payment and codes 5

• How can I pay?
• Do you take cash on delivery?
• My payment keeps failing.
• I signed up but my code never arrived.
• My code will not work at checkout.

Engraving 9

• Do you engrave?
• How do I add engraving to my order?
• Will I see the engraving before you do it?
• What can I have engraved?
• Where does the engraving go?

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Warranty and quality 6

• What does the warranty cover?
• What is not covered by the warranty?
• How do I make a warranty claim?
• Do you repair pieces that are out of warranty?
• The colour is not quite what I saw on screen.

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Leather and care 5

• How do I look after it?
• It got soaked. What now?
• It feels dry and stiff.
• How do I clean it?
• Do you clean or re-dye pieces?

Buying and reaching us 4

• Where are your pieces made?
• Can I see one in person before I buy?
• Do you take corporate or bulk orders?
• How do I reach a person?