Returns and refunds

What cannot be returned, refunds, and damaged orders.

What cannot be returned?
Engraved and specially custom made products, as a product carrying your name or initials is unique to you and cannot be sold to anyone else. Clearance prod...
Fri, 28 Aug, 2026 at 1:09 PM
When will I get my refund?
Your refund is returned to your original payment method within 7 days of the product reaching us, and your bank may take a little longer to reflect it. If ...
Fri, 28 Aug, 2026 at 1:09 PM
My order arrived damaged.
Thank you for letting us know, and please accept our apologies. We will put this right for you. Please share two or three clear photos along with your orde...
Fri, 28 Aug, 2026 at 1:09 PM
The leather has marks that I think are faults.
Within your 30 days it does not matter what we think. If you are not happy with your product, it comes back to us, unless it was a clearance product, or eng...
Fri, 28 Aug, 2026 at 1:09 PM