Engraved and specially custom made products, as a product carrying your name or initials is unique to you and cannot be sold to anyone else.

Clearance products. These are final, and it is noted on the product page and again at checkout so it is never a surprise at the end.

Anything used, or damaged while in your care.

Face masks and pet accessories, for reasons of hygiene.

Anything bought from a retailer rather than directly from us. Those are handled through the retailer, in line with their terms.