Warranty and quality

What the warranty covers, repairs, colour and the leather itself.

What does the warranty cover?
Our limited warranty runs for one year from the date of purchase, against defects in materials or workmanship, on products bought directly from us or from o...
Fri, 28 Aug, 2026 at 1:11 PM
What is not covered by the warranty?
Ordinary use, such as marks, colour deepening or wear, and damage from water, chemicals, storage or an accident. Full-grain leather is a natural material th...
Fri, 28 Aug, 2026 at 1:11 PM
Do you repair products that are out of warranty?
While we do not run a standing repair service, we would be glad to take a look and see how we can help. Share a photo of your product along with your order...
Fri, 28 Aug, 2026 at 1:11 PM
The colour is not quite what I saw on screen.
Full-grain leather takes colour a little differently across each panel, and no two screens display a shade in quite the same way, so small differences in de...
Fri, 28 Aug, 2026 at 1:11 PM
There are small marks and creases in the leather.
Please rest assured these are exactly as they should be. Full-grain leather keeps its natural surface, so slight variations in grain, small marks and gentl...
Fri, 28 Aug, 2026 at 1:11 PM